Technical Assistance Service - TAS
YOUR SATISFACTION IS OUR TOP PRIORITY
OLI has a team trained and prepared to resolve any issue that may arise with the products we manufacture or commercialise.
Whether remotely or in person, our technicians can carry out a diagnosis and advise on the best technical solution for the most diverse types of occurrences.
Remotely, OLI's Technical Assistance team will try to identify your issue and will be able to advise you on the best solution.
OLI has an extensive network of technical assistance, which will travel to the site to solve your incident. You may incur minimal repair costs if not covered by warranty
How can we help you?
I want to schedule an intervention.
What should I do when the toilet is continuously filling?
Check if water is coming out of the valve stealing tube. If you're coming out of the thief tube, your inlet valve may be in trouble.
- If the inlet valve is stuck in the open position, you should clean or replace it or contact SAT
- If there is no water coming out of the thief pipe the problem should be in the outlet valve or other drive components.
Check if the outlet valve is loose or out of frame with the outlet valve guide. Then put the valve back on the valve guide or replace the valve.
Check for debris at the bottom of the tank (e.g. grains of sand). If they exist, you should thoroughly wash the inside of the tank.
Check if the outlet valve seal is dirty or damaged. If so, you should replace it or contact the SAT.
Check if the outlet valve is with any arrest. If it is, you should replace it or contact the SAT
What should I do when the toilet is not filling with water?
Make sure the miter tap is closed. If it is closed, you should open it and check if the inlet valve is clogged. If so, you should clean the components or, if necessary, replace them.
Is it important to leave an electrical pre-installation in an in-wall cistern?
In some constructions, electronic devices such as flush plates or smart toilets are used, which require an electrical connection to work, so in carrying out the work, you should prevent a simple electrical pre-installation in the place where the sanitary equipment will be applied if a future change is considered.
Do I need to drill through the wall to solve a problem with an In-Wall cistern?
It will not be necessary to drill the wall. To access an In-Wall cistern, simply remove the flush plate. In this way, you will have direct access to all the mechanisms inside the tank to be able to carry out its maintenance and/or repair.
Do OLI in-wall cisterns take up more space?
On the contrary, they are elements that allow you to save space in your bathroom.
Is it difficult to install an OLI in-wall cistern?
Is it possible to install an OLI in-wall cistern in any bathroom?
Yes. When choosing the model to use, you should take into account some constructive aspects of the bathroom such as: type and thickness of wall, type of toilet, others. OLI has a complete range of interior cisterns that are tested and meet demanding requirements of national and international standards and certifications that guarantee their functionality in any type of bathroom.
Can I convert the cistern drive from mechanical to pneumatic?
Yes, it is possible to convert a mechanical cistern drive system to a pneumatic system. The process involves the removal of existing mechanical components and the installation of a pneumatic system. If in doubt, you should contact the SAT.